Skills: 1st/2nd Line Support, Windows, MS Office, Exchange, Blackberry. Skills Required: Windows 2000/2003, Call Logging (via software), MS Office, Outlook Management, PC Hardware set-up and configuration (Printers/Wireless Devices (Blackberry), and knowledge of Document Management Systems. Based in London, nearest tube station Farringdon my professional services client is looking for someone to provide 1st and 2nd line helpdesk support to internal users, assisting them with hardware issues & software problems via phone & email. I am looking for someone with experience in a similar role in an Professional services environment. You will be fault diagnosing to SLA’s, escalating when appropriate, keeping the customer informed at all times of progress, working as part of a team whilst being aware of ITIL processes and procedures. Any MCP or MCSE certification will be desirable. For further information please send in your CV.

Location: London

Start:ASAP

Duration: Perm

Salary: £30k-£33k + Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Fax:01442 291 801

Email: Steve.Spevack@Latcom.co.uk

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