Skills: Application Support / 2nd Line Support Analyst / Helpdesk. You must have experience of maintaining applications in an MS environment, experience of dealing with third party suppliers, strong problem solving skills, experience within service management i.e incident and problem management. Any experience of Workflow Management system, XML and T-SQL would be a bonus. The purpose of the role is to provide technical support for publishing systems applications (training provided) and systems (resolving calls/call logging, passing onto 3rd line) in relation to incident management, problem management. This will include: systems monitoring, support application issues, investigate complex issues, review and implement improvements, etc. Please send your CV ASAP for more information.

Location: London

Start: ASAP

Duration: 6 Months

Salary: £Neg

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Fax:01442 291 801

Email: Steve.Spevack@Latcom.co.uk

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