Skills: Service Delivery Team Leader, ITIL, CCNA, Security Cleared. My client based in London (nearest tube – Westminster), are looking Service Delivery Team Leader. You must have line management experience / management of a small team (including shift patterns, development of team, still hands on support) be security cleared, have excellent service delivery experience – ITIL certified, CCNA or equivalent qualified, competent in MS Office. You will be part of a team will ensure the high availability of Media, Wireless, and Print Services to the client. Services include Wireless provision of guest and Business Critical services, Business Class Video Conferencing, and a fully managed Print Service. You will be responsible for: Ensuring services are delivered to the customer within the stated SLAs, developing and maintaining a positive client and supplier relationship in the pursuit of service excellence, primary Point of Contact for other Service providers within the complex and to the client for incidents and day to day issues, change management, and service improvement initiatives, development and maintenance of network Topologies to support service provision. Working hours are 40 hour week on a shift pattern covering the hours of 7am and 11pm, including some weekends. Please send in your CV ASAP for more information and a full job spec.
Location: London
Duration: Perm
Salary: £45k + Bonus + Benefits + Overtime
Contact:Steve Spevack
Telephone:01442 291 800
Fax:01442 291 801