Skills: Service Desk Team Leader/Supervisor, Application Support Manager, ITIL, Application Support. You must have experience managing or supervising an service desk, experience of business projects and strong project management skills which have involved detailed systems analysis, demonstrated mentoring or coaching experience, experience of implementing ITIL processes, educated to degree level, excellent presentation/organising skills, customer focused, able to cope well under pressure. You will be responsible for managing and monitoring the service desk team and services, oversee and report on the day to day operational service delivery, defining and implementing best practice using ITIL, creating application documentation and general user documentation, staff management application support/Helpdesk, Application Training, costs/budgeting. Please send in your CV for more information and a full job spec.
Salary: £35k-£45k + Career Progression + Benefits
Location: Hemel Hempstead, Herts
Duration: Perm
Contact:Steve Spevack
Telephone:01442 291 800