Skills IT Support Engineer / 2nd Line Service Desk – ITIL experience . My client based in Chippenham, Wiltshire, are looking for IT Support Engineer / Service Desk Level 2 support for an 3 years Fixed Term contract (You will be on my clients payroll paying £25k pro-rata –please do not send in your CV if you are looking for a daily or hourly rate). You will be required to apply for Security Clearance to SC level after joining, if you do not already have such clearance. You must have excellent service delivery experience – ITIL certified (ideally), excellent customer focus/dealing with end users, competent in MS Office. Any qualifications like CCNA’s/MCSA are a bonus. You will be part of a team resolving issues over the phone and deskside ensuring the high availability of Media, Wireless, and Print Services to the client, providing IT Technical support to end users across all IT devices and infrastructure, manning the service desk and providing level 2 technical support using Solarwinds and Orion toolset. Services include Wireless provision of guest and Business Critical services, Business Class Video Conferencing, and a fully managed Print Service. You will be responsible for: Ensuring services are delivered to the customer within the stated SLAs, developing and maintaining a positive client and supplier relationship in the pursuit of service excellence, primary Point of Contact for other Service providers within the complex and to the client for incidents and day to day issues, change management, development and maintenance of network Topologies to support service provision. Working hours are 40 hour week on a shift pattern covering the hours of 07.00 and 19.00, including some weekends. Please send in your CV ASAP for more information and a full job spec.
Location: Chippenham, Wiltshire
Duration: 3 Years Fixed Term
Salary: £25k + Bonus + Good Benefits
Contact:Steve Spevack
Telephone:01442 291 800