Skills: 1st & 2nd Line Helpdesk Engineer – AD, Exchange, Citrix. My client based Bristol, Avon are looking for an 1st & 2nd Line Helpdesk Engineer. You must have experience in providing 1st/2nd Line support in a fast-paced environment and have technical skills in Active Directory, Exchange, Windows Server, Citrix, VoIP, Windows Mobile, MS Office, Windows 8/10.


Job Role

  • To present a professional first point of contact and prioritize IT Helpdesk calls for internal customers, ensuring they are dealt with in a pleasant and efficient manner.
  • To log all calls, issue technical advice, escalating if necessary to 3rd line support
  • Present a professional first point for external customers who contact the Extranet inbox.
  • Carry out desk moves and installation of equipment.
  • Responsible for Starters, Leavers, Movers. Set up new user accounts and profiles and deal with password issues.
  • Administer our telephony system including changing settings when requested and setting up new users, movers and leavers.
  • Provision new end user devices to users


Please send in your CV ASAP for more information.

Location: Bristol, Avon


Duration: 5 Months

Salary: £190pd-£230pd


Contact:Steve Spevack

Telephone:01442 291 800