Skills Solutions Support Team Leader – designing complex integrated technology solutions. My client based in Basingstoke, Hampshire are looking for an Solutions Support Team Leader. You must have:

 

  • Significant experience of managing design and technical support teams.
  • Significant experience in designing complex integrated technology solutions.
  • Broad knowledge of IT and communications services and technologies.
  • Experience of developing technology and service plans. Including the production of white papers and business cases.
  • Experience of implementing ITIL v3 based process frameworks.
  • Experience of implementing and developing support systems and tools: Monitoring, Management, Automation.

 

Good technical knowledge of the following:

  • End user device support and configuration: PC, Printer, Mobile.
  • Microsoft Operating Systems
  • Active Directory and Domain management
  • Security Technologies: Access control, Threat Management, AV, Content Filtering, IPS, DDOS.
  • Network Technologies: LAN/WLAN/WAN.
  • Server Technologies: Microsoft Server, Virtualisation.
  • Storage Technologies: SAN architecture, Backup.
  • UC Technologies: IP voice, Collaboration

 

You will be responsible to supervise a team of Solution Specialists responsible for the complex: design, deployment, and support of IT and communications solutions for external and internal customers. Covering: customer solutions, shared infrastructure and internal IT infrastructure and services.

 

Role involves:

  • Ensure that overall performance of the team meets: customer service level requirements, operational performance targets, financial objectives, and compliance criteria.
  • Establish a Training and development framework that will ensure the team has the necessary: technical, process, customer and business competencies, as well as clear career development paths.
  • Establish relationships with key internal stakeholders, including the management of regular: performance and planning reviews.
  • Establish a Solutions Support Plan that continually develops the team and systems in line with business needs and industry best practice.
  • Establish and develop an ITIL v3 based process framework covering internal functions and interfaces to other business functions.
  • Supervise a team of Solutions Specialist responsible for providing:
    • Pre-sales support.
    • Design, build, test and deployment of shared infrastructure and complex services and solutions.
    • Teir-3 technical support for: Internal IT, Shared Infrastructure and customer solutions.
  • Provide functional support (as above) where required.
  • Work with internal teams, partners and 3rd parties to develop and manage new services and technologies.
  • Establish and manage a service catalogue for technical solutions and services.
  • Provide the co-ordination point for managing the technical input for new bids, using internal, partner and 3rd party capabilities.
  • Support Customer Services and Operational teams to develop, implement and enhance best practice technical support policies and processes.

 

Please send your CV ASAP and I will get back to you.

Location: Basingstoke, Hampshire

Start:ASAP

Duration: Perm

Salary: £60k + Bonus + Good Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@Latcom.co.uk

 

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