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April 2017

New Requirement! – Service Delivery Manager – ITIL – Hampshire, Perm

Skills: Service Delivery Manager – ITIL. My client based in Basingstoke, Hampshire, are looking for Service Delivery Manager. The ideal candidate will be very presentable with a degree of gravitas that inspires confidence in customers and stakeholders alike. You will be able to analyse data and present findings and service improvements. You must be a great communicator that can work with technical and non-technical people alike. Good experience of what makes a successful SDM department and able to step into an area where this is very embryonic, and build the processes with us. Must have BRM experience. I am looking for someone who manages the relationship between services and customers is a must.

 

You must have:

  • ITIL v2/3Foundation as a minimum.
  • Broad knowledge of IT and communications services.
  • Significant experience in a Service Delivery Management role.
  • Experience of implementing ITIL based process frameworks.
  • Experience of implementing and developing IT Service Management Systems.
  • Familiarity of Network infrastructure and design.
  • Proven track record in Solution design and implementation.
  • Demonstrable detailed report writing skills.
  • Confident manner as will need to negotiate and present to C-level Executives.
  • Ability to train, motivate and provide mentoring to the team.

Role involves:

  • Ensuring services are delivered to customers within the stated SLAs.
  • Providing monthly reporting and analysis, with associated action plans.
  • Chairing regular service reviews with customers.
  • Supporting Business / Sales managers at reviews and when preparing bids.
  • Developing and managing mechanisms for driving continuous service improvement, and improving Customer Satisfaction.
  • Working with the Customer Services Manager and fellow Service Delivery Managers to develop and manage a framework of: Process, Reporting, and System Standards for Service Delivery Management.
  • Supporting Business Units with account development opportunities.
  • Identify and work with the support teams to minimise the need for clients on-site support by maximising what can be done remotely from the IT Service Desk.
  • Preparing and presenting changes to the customer, and ensure this complies with documented procedures.

 

Please send your CV for more information and a full job spec!

Location: Basingstoke, Hampshire

Start:ASAP

Duration: Perm

Salary: £40k + Bonus + Good Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@latcom.co.uk

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New Requirement! – Helpdesk Team Manager / Service Desk Team Leader – Hampshire, Perm

Skills: Helpdesk Team Manager / Service Desk Team Leader. My client based in Basingstoke, Hampshire, are looking for Helpdesk Team Manager / Service Desk Team Leader. You must have had direct line management responsibility for 3 or more 1st line IT Service Desk staff handling technical issues and requests through to fulfilment (not just log and flog). You must be a good delegator and finisher. The ideal candidate will be great at inspiring a can-do team culture and can demonstrate this in an interview.

 

You must have:

  • 2 plus years working as a Service Desk Team Leader.
  • Good experience with a call logging/management tool.
  • Direct line management responsibility for 3 or more individuals working in a first line environment – including team scheduling, goal setting and day to day management.
  • Performance management and coaching to ensure continual development and
  • Experience with Active Directory and Exchange to the extent of creating and managing users and permissions.
  • Experience of handling escalations and major incidents.
  • Proficient at analysing and interpreting statistical data to continually improve processes.
  • ITIL (V2 and/or V3) Foundation certification.

The current team work covering Monday to Friday with a rota spanning from 8am to 6pm with a half hour break for lunch.

 

You’ll be a career minded IT Team Leader with a demonstrable can-do attitude, excellent customer service skills and able to roll your sleeves up and help the team develop a best practice support model. There are lots of opportunities to develop great skills and my client are motivated to meet exacting standards set by the Service Desk Institute (SDI) which will involve working with the SDI auditors and the team to create a 3 star and future award winning team. Role offers excellent opportunities to grow your knowledge, industry exposure and CV.

 

Location: Basingstoke, Hampshire

Start:ASAP

Duration: Perm

Salary: £35k + Bonus + Good Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@latcom.co.uk

New Requirement! – 1st Line Helpdesk / Service Desk Analyst – Hampshire, Perm

Skills: 1st Line Helpdesk / Service Desk Analyst. My client based in Basingstoke, Hampshire, are looking for 1st Line Helpdesk / Service Desk Analyst. The ideal candidate must have current experience of working on a 1st line Service desk that manages customer incidents and requests through to completion. You must be able to manage a broad, but possibly shallow range of IT issues.  You must be an owner finisher with a positive, customer focused outlook who takes pride in finding solutions and working within a team looking to provide a great customer experience.

 

You must have:

  • Technical IT service desk both logging and resolving issues.
  • Experience with Active Directory and Exchange to the extent of creating and managing users and permissions.
  • Knowledge of MS Office suite of applications and troubleshooting.
  • Competent diagnosing PC and Server hardware issues remotely.
  • Desktop and Server operating systems support.
  • Remote customer support.
  • Working with Antivirus software.

Role is on a shift Monday to Friday with a rota spanning from 8am to 6pm with a half hour break for lunch.

 

Role involves working as part of the Service Desk, capturing and dealing with a broad range of customer requests and incidents, logging appropriate detail in the system for each ticket. You will “own” the calls through the life – liaising with other areas of IT where needed and ensuring good communication with the customer.
Please send your CV for more information and a full job spec!

Location: Basingstoke, Hampshire

Start:ASAP

Duration: Perm

Salary: £22k + Bonus + Good Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@latcom.co.uk

New Requirement! – Application Architect – Financial Services – West Midlands, Perm

Skills: Application Architect – Financial Services. My client based in West Midlands are looking for Application Architect with Financial Services experience. You will propose high level design options for potential solutions to business problems, and produce detailed applications designs, whilst also being expected to design appropriate transitional stages within the projects. You will ensure a business-wide understanding of how the Applications components of the IT infrastructure integrate and ensure that the impacts of proposed changes to Applications are understood by all appropriate staff.

 

Key Responsibilities:

 

  • To play a role in the requirements gathering process for projects, such that architectural requirements are considered and documented alongside business requirements.
  • Design the way Applications will operate and interact with each other in order to meet the requirements of projects, including the design of solutions that offer interim benefits that can be delivered during the project journey.
  • Assuring solutions are in line with the Architectural Principles and documenting these solutions in the form of High Level Designs during the initial stages of the project, and once approved documenting the Detailed Designs in conjunction with the suppliers and technical teams.
  • Working with different departments across the business to ensure projects and plans are completed as designed.
  • Maintaining a working knowledge of how the Applications components fit together at a detailed level.
  • Input into the definition of the Target Operating Model by providing a strategic view of future use of Applications based on known and planned projects.

 

Skills & Attributes

 

  • The ability to effectively communicate both in writing and verbally with all levels of staff and tailor communication towards the target audience.
  • An understanding of Security risks and issues.
  • Possess knowledge of processes, core systems, procedures and policies.
  • Experience and knowledge of Financial Services.
  • Being able to analyse understand complex internal and external documentation.
  • Have an overview of the technical infrastructure within which the systems operate.
  • A reasonable understanding of how the systems operate to support the relevant business processes.
  • Being able to understand and work with multiple work streams and multiple system interdependencies.

 

 

 

Please send in your CV ASAP for a great opportunity and a full job spec!

Location: West Midlands

Start:ASAP

Duration: Perm

Salary: £50k-£62k + Pension + Good Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@Latcom.co.uk

New Requirement! – Project Planner – Primavera P6 planner – Hampshire, Contract

Skills: Project Planner  – Advance P6 Primavera. Key skill sets and experience required  for the role are:

 

  1. Technical and planning experience of large complex IT infrastructure Projects , IT Environments builds, cloud /virtualisation/IT security, Software/ Applications integrating, testing and roll out.

 

  1. Advance Microsoft Project include:
  • Resource Profiling and Resource Utilisation Reports using both Excel and MS Projects
  • Use of advance MS Project formula, macros VB , filters, layout and codes
  • Baselines maintenance

 

  1. Advance P6 Primavera include
  • Cost loading include cost forecasting and bucket planning
  • Advance resource loading and resource profiling
  • Schedule Progress and Milestones Reporting
  • Extraction of data from P6 and Primavera P6 for  generation of reports in Excel
  • Project and activities Codes and UDFs
  • Baselines maintenance

 

  1. Advance Excel include Macros VB ,Pivots , graphs resource profiles

 

  1. Knowledge of best practice Scheduling, project controls Project Management Best Practice frameworks  (APM or Agile)

 

Location: Winchester, Hampshire

Start: ASAP

Duration: 2 Months

Salary: £450pd

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@Latcom.co.uk

New Requirement! – VB.Net & ASP.Net Developer / Web Developer – Bucks, Perm

Skills: VB.Net & ASP.Net Developer / Web Developer, SQL Server, HTML, JavaScript. My client based just outside Marlow are looking for an VB.Net & ASP.Net Developer. I am looking for someone with knowledge and some hands on experience in VB.Net, ASP.Net, SQL Server, HTML, JavaScript and website programming skill to join my client close-knit team. Training in new technologies will be provided. In addition to writing software, you may be involved in product support and assist in the collection of user requirements. Please send your CV ASAP and I will get back to you.

Location: Marlow, Bucks

Start:ASAP

Duration: Perm

Salary: £32k-£36k Circa + Training + Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@Latcom.co.uk

New Requirement! – ASP.Net Developer (Junior) with API’s, MS CRM & WordPress CMS – London, Perm

Skills: ASP.Net Developer (Junior) with API’s, MS CRM & WordPress CMS. Based in London (nearest tube – Old Street) my client has a new requirement for an Junior ASP.Net Developer with MS CRM & WordPress CMS. My client offers a superb working culture, 9.00-5.00 office hours, with relaxed environment, opportunities for training and development.

 

The main responsibilities of this role are to design, develop, enhance, support and document new software functionality, using the full systems development lifecycle. To be responsible for the analysis, design, writing of specifications and documentation, developing testing scripts and procedures, writing and maintaining source code and customer support.

 

My client operate a wide range of applications, comprising a mixture, third-party customisations and locally-created applications. The core platforms are Microsoft CRM Online and WordPress CMS, with a range of integration APIs, mostly using ASP.Net. Extensive use is made of Azure cloud services. My client are implementing an extended range of web-based services for customers and delivering a single customer identity integrated with back-office systems.

Keywords: ASP.Net Developer, API’s, MS CRM, WordPress CMS.

 

For more information and a full job spec, please send in your CV ASAP.

 

Location: London

Start: ASAP

Salary: £40k + Training + Development + Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@latcom.co.uk

New Requirement! – Business Analyst – ERP, Supply Chain – Northamptonshire, Perm

Skills: Business Analyst –  ERP, Supply Chain. Based in Wellingborough, Northamptonshire my client has a new requirement for an Business Analyst.

You must have:

  • Excellent verbal and written communication skills.
  • Practical knowledge of ERP systems, concepts and data structure. e.g Defining requirement and configuration in ERP for consignment stock process.
  • Practical knowledge of business processes of supply chain within a manufacturing company
  • Experience of systems within supply chains
  • Experience of Business Process design
  • Proven track record of implementing systems changes
  • Analytical skills
  • Ability to simplify complex systems
  • Practical knowledge of developing and implementing change management programme

 

 

You will be responsible for understanding and interpreting business process needs in the implementation and ongoing maintenance of business systems. Design test plans to ensure the system is meeting business needs.

 

Role involves:

 

  • Proposing solutions to meet the needs of collegues in relation to their business processes
  • Define business requirements in a functional specification and align these with the capabilities of the systems.
  • Identify and develop improvements to system capability, working with the business and systems teams to propose solutions
  • Configure and test potential solutions, engaging the business to ensure the best outcome.
  • Implement agreed changes with the business, ensuring that maximum benefit is obtained across the group.
  • Work with business process owners through the change process, ensuring education and training completed to deliver successful projects.
  • Provide 2nd and 3rd line support for application issues.

Please send in your CV ASAP for more information and a full job spec.

 

Location: Wellingborough, Northamptonshire

Start: ASAP

Duration: Perm

Salary: £35k-£38k + Excellent Pension + Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@Latcom.co.uk

New Requirement! – IT Support Engineer / 1st and 2nd Line Desktop Support Engineer – SC Cleared – Wiltshire, Perm

Skills: IT Support Engineer / 1st and  2nd Line Desktop Support Engineer  – SC Cleared. My client based just outside Swindon, Wiltshire, are looking for IT Support Engineer / 1st and 2nd Line Desktop Support Engineer with valid SC clearance and MOD or Military background. You must have:

  • Valid SC Clearance
  • Active Directory and Domain management.
  • End user device support and configuration: PC, Printer.
  • Microsoft Operating Systems.
  • Network Technologies: LAN/WLAN/WAN.
  • Microsoft Server, Virtualisation.
  • Excellent client facing skills.
  • Good communication skills (written and oral).
  • Excellent interpersonal skills and ability to work well within a team.
  • Able to work in a methodical and documented manner, to multi-task and prioritise work around deadlines.
  • A strong ability to work calmly under pressure.
  • Outstanding problem solving skills

 

Role involves the deployment, support, maintenance and changes for:

  • IT end user support.
  • IT devices (e.g. Laptops).
  • LAN Infrastructure.
  • Wi-Fi Infrastructure.
  • Security infrastructure.
  • Compute and Storage infrastructure.
  • Print Services.
  • Audio Visual Services.
  • Operating systems, such as Microsoft Windows.
  • A range of industry standard and bespoke applications

Please send your CV for more information and a full job spec!

Location: Swindon, Wiltshire

Start:ASAP

Duration: Perm

Salary: £25k + Bonus + Good Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@latcom.co.uk

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