Skills: Support Administrator / Support Desk – Aareon QL. My client based in Huntingdon, Cambridgeshire are looking for an Business Support Administrator / Support Desk person. You must have:
- Have knowledge of DRS and 1st Touch
- Have a knowledge of the Maintenance Service Department
- Relevant experience in a highly focused, ever changing role, working to high levels of accuracy.
- Experience of working with the Align Suite
- An understanding of the processes involved within Maintenance Services.
- Excellent communication skills both written and verbally
- Ability to prioritise workloads and meet deadlines
- Effective organisational skills
- Provide support for staff throughout in using QL, DRS, 1st Touch and all associated systems, although in depth training can be provided.
- Respond to and help resolve user issues on a day to day basis via the Align Support Desk.
- Be proactive in monitoring outstanding tickets with Aareon.
- Set up new users on the system and remove colleagues that leave the company.
- Monitor system usage.
- Assist in preparation of Training material.
- Assist in the co-ordination and planning of training days.
- Create and amend templates and new documentation for users.
Please send in your CV ASAP for more information.
Location: Huntingdon, Cambridgeshire
Salary: £23k + Benefits
Telephone:01442 291 800