New Requirement! – 1st Line Service Desk / Helpdesk – Herts, Contract

1^st Line Service Desk / Helpdesk. My client based in Watford are looking for 1^st Line Service Desk / Helpdesk person for an initial 1 months contract with possible extensions. This contract will fall inside IR35 so ideally I am looking at contractors with an Umbrella company already set up.

Role includes:

• New users using MS Active Directory and relevant applications.
• 1^st Line contact on all hardware and software support calls.
• Escalation of support calls and management of Helpdesk software.
• Configuration and Installation of desktop and laptop computers.
• Manage the off boarding of users using checklists.
• Provide support for user and office relocations.
• Daily / weekly backup software management.
• Printer management and basic troubleshooting.

 

You must have:

• Similar 1^st line IT Support experience
• Excellent verbal and face-to-face communication.
• Windows desktop environment and applications (including Microsoft Outlook, Word and Excel).
• The ability to work on own initiative and be flexible.
• To be able to work efficiently and accurately.

 

This role is commutable from Hemel Hempstead, Luton, St Albans, Aylesbury. Please send your CV ASAP and I will get back to you if suitable.

 

Location: Watford, Hertfordshire

Start: ASAP

Duration: 1 Month

Salary: £20ph

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@Latcom.co.uk

New Requirement! – SQL DBA – London, Perm

SQL DBA. Based in London (nearest tube – Tottenham Court Road) my client has a new requirement for an SQL DBA. My client offers generous holiday allowance, superb working culture, relaxed environment and working hours of 9.45-18.00 Monday to Thursday and 10.00 to 18.00 on Friday office hours.

 

You must have:

• Around 2-3 years experience in an SQL DBA role administrating and managing SQL databases.
• Disaster Recovery and experience of implementations including mirroring, clustering, log shipping.
• Knowledge of T-SQL for database maintenance and data manipulations/queries.
• Database performance, troubleshooting and optimization.
• Understanding of database design and development.
• Systematic and structured approach to problem solving.

 

Any Oracle databases experience would be a bonus!

 

Role involves the day to day operations of the current configuration of production databases, ensuring the business applications are supported/available, provide support to the application support/delivery manager.

 

Please send your CV for more information and a full job spec!

 

Location: London

Start: ASAP

Duration: Perm

Salary: £36k-£41k + 28-33 days Holiday + Good Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800
Email: steve.spevack@latcom.co.uk

New Requirement! – 1st Line IT Helpdesk / IT Support Engineer (Senior) – Merseyside, Perm

1^st Line IT Helpdesk / IT Support Engineer – Senior. Based in Liverpool, Merseyside, my client has a new requirement for an 1^st Line IT Helpdesk / IT Support Engineer. I am looking for someone with around 4 years in a similar role who is still hands on but would like a more senior role within a small team, to be the focal point/mentor/go to person and eventually become a manager over time.

 

Role involves:

 

• Be the focal point and 1st line for all of IS/IT/communication requirements & issues.
• Provide IT and Communications support, coordinate the IS/IT/Communications requirements and improve the use of IS/IT and communications.
• 1st line support, answer calls and respond to e-mail.
• Assist with the upgrading & implementation of all applications and hardware systems.
• Perform user joiner / leaver instructions.
• Take ownership of user incidents, tracking incidents and following incidents / request through to completion.
• Ensure the Service Desk maintains high level of service and cover, during business hours, weekends and Bank Holidays.
• Adhere to Service Level Agreements (SLA’s) and produce KPI’s for the team.
• Ensure that and early/late and weekend rota is coved and provided for the business operations, including bank holidays.

 

The role does have a slight shift pattern on a 7 hour day covering the working hours of 8.00 to 16.00, 9.00 to 17.00, 10.00 to 18.00 and some out of hours weekend work on a rota systems that can be covered from home.

 

Please send in your CV ASAP for this great opportunity offering responsibility and progression!

Location: Liverpool, Merseyside

Start:ASAP

Duration: Perm

Salary: £23k-£25k + Progression + Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@Latcom.co.uk

New Requirement! – Application Support / IT Support – Herts, Perm

Application Support / IT Support. Based in Hemel Hempstead/Herts, I have a brand new requirement for a Application Support person although my client would consider candidates from an 1^st Line/IT Helpdesk background looking to move into an Application Support role. This role is mainly IT/Application support over the phone rather than email/remote so you must have excellent communication skills / clear telephone manner.

 

You must some of the following:

 

• Previous experience in working on a call desk/contact centre in a technical environment.
• Understanding of MS Windows (XP, 7, 10) and MS Server (2005 – 2016).

• Working knowledge of SQL database’s – To write/run simple queries in database.
• Experience in providing Application support (within a bespoke environment – preferred).
• Active Directory.
• Basic understanding of networking (TCP/IP, DNS, Firewall, Routers, switches).
• Experience in using remote support tools such as TeamViewer, RDP, Dameware.
• Experience with the installation and configuration of IT systems.
• Ability to learn or understand basic electrical/mechanical devices.

 

Role involves:

• Answering calls in a professional manner and in a timely fashion.
• Be the first point of contact for technical queries/calls and perform immediate troubleshooting.
• Logging details of customer incidents while ensuring that accurate information is obtained.
• Managing the allocation of calls to 2^nd line team to achieve departmental SLA’s.
• Actively monitor/update open calls with a view to progression/closure.
• Provide knowledge and development to contact center to enhance ability to provide first time fix.
• Support other internal departments on 1^st line technical issues.
• Support field queries from engineers and assist remotely.
• Ability to document data and create instructions/methodologies which is easy to understand.
• Assist with installations/implementations when required.

 

This role is commutable from Watford, Milton Keynes, Luton, St Albans, Aylesbury and parts of North London – Borehamwood. Please send your most up to date CV ASAP as this is an excellent company to work for !

Location: Hemel Hempstead, Hertfordshire

Start:ASAP

Duration: Permanent

Salary: £22k-£25k + Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@Latcom.co.uk

New Requirement! – 2nd Line IT Support Technician – Herts, Perm

2^nd Line IT Support Technician – Active Directory including Group Policy, Windows Server, Windows Desktop, MS Office. My client based in Watford are looking for a solid 2^nd Line IT Support Technician to join their small team. You must have solid 2^nd line experience with technical skills Active Directory including Group Policy, Windows Server, Windows Desktop, MS Office, with excellent communications and clear telephone manners.

Role includes:

• MS Active Directory Group Policy configuration and deployment.
• Desktop support.
• Desktop / Office relocations.
• Helpdesk backup for first line support person.
• Helpdesk support escalations and first line holiday cover.
• New user on boarding and off boarding procedures.
• Microsoft Word template updates, including VBA changes and development.
• Key software deployment.
• Application updates on key software.
• Encryption\Anti-Virus management and deployment.
• Hardware testing and deployment.
• Software management and deployment

 

Any skills in Citrix would be a bonus!

 

This role is commutable from Hemel Hempstead, Luton, St Albans, Aylesbury. Please send your CV ASAP for more information and a full job spec!

 

Location: Watford, Hertfordshire

Start: ASAP

Duration: Perm

Salary: £Neg + Good Benefits

Agency:LATCOM

Contact:Steve Spevack

Telephone:01442 291 800

Email: Steve.Spevack@Latcom.co.uk