New Requirement! – 1st Line IT Support / IT Helpdesk – Herts, Perm

1^st Line IT Support / IT Helpdesk. My client based in Watford are looking for a 1^st Line IT Support / IT Helpdesk to join their small team. You must have around 1 to 2 years experience in a similar IT Support role with Windows Desktop, MS Office including Outlook, Word & Excel, excellent communications/end users skills and clear telephone manners.

Role includes:

• 1^st line support on all hardware & software support calls.
• Application support for key business applications.
• Escalation of calls to 2nd Line Support.
• Installation & configuration of desktop / laptops.
• Manage the onboarding of new users.
• Manage the offboarding of users.
• Provide desktop support & relocations.
• Responsible for testing & deploying of new hardware.
• Printer management – Order & replace toners, arrange engineer visits as required.

This role is commutable from Hemel Hempstead, Luton, St Albans, Aylesbury. Please send your CV ASAP for more information and a full job spec!

Location: Watford, Hertfordshire

Start: ASAP

Duration: Perm

Salary: £21k-£25k + Good Benefits

Agency:LATCOM

Contact:Steve Spevack

Email: Steve.Spevack@Latcom.co.uk

New Requirement! – Applications Support Analyst – Power BI – Liverpool, Perm

Applications Support Analyst – Power BI. Based in Liverpool, Merseyside, my client has a new requirement for an enthusiastic Applications Support Analyst with the option of 2 days WFH. I am looking for someone with technical experience in Power BI, with a firm grasp of application support lifecycle and excellent communication skills. Any experience of SQL, Excel, VBA, warehouse management systems and Agile would be highly desirable.

This is an unique opportunity exists for the successful candidate to play a critical role in establishing the framework and governance structure that will shape the BI roll out across the company! 

You will be responsible for the ongoing support, management & evolution of the critical business applications.

Role involves:

• Supporting business in identifying & implementing new/existing technologies.
• Ensure the business is getting the level of IT support required.
• Identify & implement business process optimisation opportunities leveraging existing applications/available technology.
• Become an active member of the Business Systems Improvement Group to understand challenges & prioritise solutions.
• Vendor performance reviews.
• Provide monthly reporting to IT Applications Manager & MD.

Please send your CV for more information and a full job spec!

Location: Liverpool, Merseyside

Start:ASAP      

Duration: Perm

Salary: £38k-£45k + Benefits

Agency:LATCOM

Contact:Steve Spevack

Email: Steve.Spevack@Latcom.co.uk

New Requirement! – Technical Applications Analyst – Supply Chain – Herts, Perm

Technical Applications Analyst – Supply Chain. Based in Hemel Hempstead, Herts my client has a brand new requirement for an Technical Applications Analyst. I am looking for someone with project management experience but still be technically hands on and ideally with some Supply Chain applications experience. This role will offer 2 day WFH. 

You must have/be:

• Strong problem solving & analytical skills.
• Project management experience .
• Excellent communication & organisation skills.
• Confident in dealing with users at all levels and happy to assist others in the team with projects.

Any JDE experience would be a bonus !

Role involves:

• Deployment and maintenance of applications.
• Analyse and resolve inventory related data issues.
• Lead and deliver projects on time and reporting to management using standard project management tools.
• Analyse user requirements and recommend cost effective solutions
• Work to streamline processes & replace redundant technologies.
• Undertake complex, highly visible projects & remain calm under pressure.
• Train users on applications, when needed.
• Adhoc technical support for all Supply Chain applications

Please send your CV ASAP and I will get back to you!

Location: Hemel Hempstead, Herts

Start: ASAP     

Duration: Perm

Salary: £35k-£42k + Bonus + Good Benefits

Agency:LATCOM

Contact:Steve Spevack

Email: Steve.Spevack@Latcom.co.uk

New Requirement! – 1st & 2nd Line IT Support Engineer / Desktop Engineer – London, Perm

1^st & 2^nd Line IT Support Engineer / Desktop Engineer. Based in London (nearest tube/train station – Waterloo) my client has a new requirement for an 1^st & 2^nd Line IT Support Engineer / Desktop Engineer. 

This job is a mainly hands on IT support but also has an mixture of remote, email and over the phone IT technical support.

You must have/be:

• Experience of working in a fast-paced IT environment – supporting at least 100 plus users.
• Experience working in an ITIL environment or a relevant ITIL qualification.
• Previous experience of deploying new hardware or large-scale rollouts.
• Flexible when it comes to working hours.
• Experience administering Active Directory
• Excellent working knowledge of the Microsoft Office (2013/2016).
• Excellent knowledge & support of MS Windows 10 – with the ability to troubleshoot, maintain & configure.
• Basic knowledge of Cisco hardware & firewalls.
• Understanding of DNS, DHCP, SMTP, FTP, and TCP/IP Protocol & the ability to patch networked equipment into switches and trace cabling.
• Experience supporting AV technologies.
• Experience of administering or supporting an IP-based telephony system.

Any skills in Apple MacOS, MS Exchange 2010 and Citrix would be a massive bonus.

For further information and a full job spec please send in your CV ASAP!

Location: London

Start: ASAP

Duration: Perm

Salary: £30k -£33k + Benefits

Agency:LATCOM

Contact:Steve Spevack

Email: Steve.Spevack@latcom.co.uk

New Requirement! – C# Developer – JavaScript, MVC, SQL – Herts, Contract

Skills: C# Developer – JavaScript, MVC, SQL. Based in Watford, Herts my client has a brand new requirement for an C# Developer for an 6 months contract that is outside of IR35. I am looking for a developer with solid C# development experience. Role is 3 days in the office and 2 days WFH after initial settling in period / working hours are 9.00 to 18.00.

You will be responsible for developing the core applications used by the business. This includes a mix of off-the-shelf & in-house applications, as well as wrappers & integration tools for those applications.

You must have:

• Solid C# development experience.
• JavaScript experience.
• MVC experience.
• SQL.
• Strong troubleshooting skills and diagnostic capabilities.
• Excellent communications skills.
• Flexible in terms of using different methods and approaches.

Any skills in advanced SQL, SharePoint, VBA, MS Teams, Sage would be a bonus!

Please send your CV ASAP and I will get back to you!

Location: Watford, Herts

Start: ASAP     

Duration: 6 Months

Salary: £300pd-£350pd

Agency:LATCOM

Contact:Steve Spevack

Email: Steve.Spevack@Latcom.co.uk

New Requirement! – IT Service Desk Support / 1st Line Support – London, Perm

Skills: IT Service Desk Support / 1^st Line Support. Based in London (nearest tube – Tottenham Court Road) my client has a new requirement for an IT Service Desk Support / 1^st Line Support for an initial 6 months Fixed Term contract with possible extensions or permanent role (You will be on my clients payroll paying £25k-£28k pro-rata –please do not send in your CV if you are looking for a daily or hourly rate, this role would suit someone who is available now or at short notice). 

My client offers a superb working culture, with a chance to learn new skills in 2^nd line support role, within a relaxed environment. Role can also offer 2 days WFH after initial settling in period. This job is a mixture of remote, email and over the phone IT technical support.

You must have:

• Excellent telephone manner/communication skills.
• Recent 1st Line IT / Service Desk support experience. 
• Previous experience of support and assisting users using a remote support tool.
• Basic Active Directory (password resets, new users, deleting users).
• Windows 7/10.
• MS Office 2013/2016.
• Previous experience of using a ticket logging system.
• Good knowledge of Hardware (PC’s, Laptops & Printers).
• A willingness to learn and take on new challenges!

Any skills in MS Exchange 2010, Citrix  or ITIL would be a massive bonus.

For further information and a full job spec please send in your CV ASAP!

Location: London

Start: ASAP

Duration: 6 Months Fixed Term

Salary: £25k-£28k pro-rata + Benefits

Agency:LATCOM

Contact:Steve Spevack

Email: Steve.Spevack@latcom.co.uk

New Requirement! – 1st / 2nd Line IT Support Engineer – Wembley, Perm

Skills: 1^st / 2^nd Line IT Support Engineer. Based in Wembley my client are recruiting for an 1^st / 2^nd Line IT Support Engineer. My client would be happy to consider an experienced 1^st liner ready to step into a 1^st and 2^nd line role, otherwise someone with 1-2 years within a similar 1^st/2^nd role would be sufficient. 

You must have:

• Excellent communication and interpersonal skills.
• Good analytical and organisational skills.
• Working knowledge of Microsoft Desktop OS.
• Good working knowledge of Microsoft 365 applications.
• Good working knowledge MS Teams.
• Working knowledge of Wi-Fi in a commercial environment.
• Flexible approach with working hours outside the norm. 
• Experience of network security.

Role involves:

• Provide 1^st/2^nd line support for end users.
• To assist with the development and implementation of IT policies and procedures.
• Day to day administration of the networks hardware, software, infrastructure and end users.
• To provide remote monitoring and on site system support.
• To assist with IT Network and Systems issues.
• To support the EPOS, ticketing and telephone system applications across the estate.
• To monitor IT security and support the administration functions.
• To support a number of IT projects, upgrade and change programmes.
• Management of Spam/Anti-virus systems.

For further information and a full job spec please send in your CV.

Location: Wembley, London

Start:ASAP

Duration: Perm

Salary: £28k-£32k + Benefits

Contact:Steve Spevack

Email: Steve.Spevack@Latcom.co.uk

New Requirement! – Unified Communications Engineer – Merseyside, Perm

Skills: Unified Communications Engineer. Based in Liverpool, Merseyside, my client has a new requirement for an Unified Communications Engineer. I am looking for someone with around 5 to 8 years’ experience in a similar role, please see details below. This role does also involve occasional travel – 1 or 2 times a month.

Role involves:

• Develop policies & standards for all communication technologies deployed.
• Develop multi-year roadmap for the core elements of Unified Communications strategy(WAN, Wireless, Telephony, Chat, email, IM, VC).
• Develop supplier relationships to support & deliver this roadmap.
• Provide professional Communications & Information Technology support and advice.
• Engage all businesses to understand their use of communications technologies & identify gaps.
• Second line support for Communications & Information Technology with a focus on the unified communications environment.

Any experience in Mitel or MS PBX would be a massive bonus!

Please send your CV for more information and a full job spec!

Location: Liverpool, Merseyside

Start:ASAP      

Duration: Perm

Salary: £30k-£35k + Benefits

Agency:LATCOM

Contact:Steve Spevack

Email: Steve.Spevack@Latcom.co.uk